Ignorance and unacceptable attitudes of taxis drivers, extends into the cross-country train service and their customers.
Having travelled to and from Southampton several times for university, I have realised there are a few problems with the Cross-Country train service. The first issue I noticed was with the assisted travel service at the stations.
Those who are disabled or have injuries use it when boarding the train. As instructed I call the assisted travel service 24 – hours prior to our journey and give them the necessary details they need to know ahead of my journey, my name, my disability, and where I’m travelling from and to and at what time – so they are prepared for when we arrive the next day.
Many times we have been put on hold for ages, trying to get through to book the assistance but my parents and I wanted to make sure we got through and the service was booked for the next day.
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